MediaMarktSaturn is Europe’s leading consumer electronics retailer. It sees itself as a partner, daily companion and navigator for its customers in the digital world. Its over 1,000 MediaMarkt and Saturn stores are closely integrated with their online shops. MediaMarktSaturn has a total headcount of more than 55,000.

Senior Specialist Customer Experience & NPS (m/f/d)

About us

The NPS is one of the central KPIs in a customer centric organization. The team customer experience and NPS captures and reports the NPS on group level and enabled the countries and departments to interpret and implement the results. 

Your tasks

  • Capture and report the NPS for all MediaMarktSaturn countries
  • Provide individual country consulting and organize continuous exchange and learning for all countries
  • Enable countries to interpret the results
  • Continuously develop the NPS measurement and integrate new relevant aspects i.e. non buyer
  • Provide clear insights and recommendations to enable the fast and purposeful implementation of strategies and measures, to improve the NPS

Requirements

  • Analytically thinking, advanced ability to draw insights from data and clearly communicate them
  • Knowledge in the use of standard CX applications would be ideal
  • Experience with international challenges in ambiguous work environment
  • Stakeholder management: able to build up strong relationships with country counterparts and project teams
  • Proactivity and hands-on mentality
  • Solution-oriented and pragmatic appraoch in a fast-paced environment
  • Excellent presentation and communications skills in both English and German

Benefits

  • flexible working hours and sabbatical leave
  • individual trainings and development offers
  • pension plan
  • Employee discounts
  • sport and health offers
  • free parking and good traffic connections
  • subsidized canteen and cafeteria
  • empolyee events

Interested? We are looking forward to your application!

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Mr. Melvin Biller
  0841/634-3421