MediaMarktSaturn is Europe’s leading consumer electronics retailer. It sees itself as a partner, daily companion and navigator for its customers in the digital world. Its over 1,000 MediaMarkt and Saturn stores are closely integrated with their online shops. MediaMarktSaturn has a total headcount of more than 60,000.

Head of Branded Services (m/f/d)

About us

The Services and Solutions team manages the portfolio of service products sold in all of MediaMarktSaturn retail channels and country portfolio. We lead the way in designing and selling solutions, that allow customers to make the most out of their technology and that clearly differentiate MediaMarktSaturn as the leading category authority in Consumer Electronics in Europe.

Your tasks

  • Design global branded services and solutions (including in-store, remote, and in-home services)
  • Conduct and lead pilots with countries for new branded services and solutions offerings
  • Perform global supplier management, quality monitoring and country support
  • Own branded services P&L and manage country portfolio performance while researching ways to optimize profitability (labor models, technology platforms, etc.)
  • Design program innovation: Focus on complete solutions - collaborate with other areas to create bundled programs
  • Own relevant IT enablers: manage technology infrastructure, ensure competitiveness and relevance of features and integration to MMS tech stack
  • Define and monitor customer experience targets
  • Design the desired omnichannel experience for branded services


  • University degree in business administration, economics  or engineering
  • Long-term professional  experience in retail, preferably consumer electronics
  • Expert knowledge of the services market in a retail setting
  • Ability to work cross functionally and with colleagues at all levels of the organization
  • Relentless customer focus and sharp knowledge of services economics
  • Results-oriented, analytical ability, effective communication


  • flexible working hours and sabbatical leave
  • individual trainings and development offers
  • pension plan
  • Employee discounts
  • sport and health offers
  • free parking and good traffic connections
  • subsidized canteen and cafeteria
  • empolyee events

Interested? We are looking forward to your application!

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Mrs. Stefanie Schwirzenbeck