MediaMarktSaturn is Europe’s leading consumer electronics retailer. It sees itself as a partner, daily companion and navigator for its customers in the digital world. Its over 1,000 MediaMarkt and Saturn stores are closely integrated with their online shops. MediaMarktSaturn has a total headcount of more than 55,000.

Senior Specialist Home Services (m/f/d)

About us

The Services and Solutions team manages the portfolio of service products sold in all of MediaMarktSaturn retail channels and country portfolio. We lead the way in designing and selling solutions, that allow customers to make the most out of their technology and that clearly differentiate MediaMarktSaturn as the leading category authority in Consumer Electronics in Europe.

Your tasks

  • Leading of pilots and rollout projects with countries to integrate new home services into MediaMarktSaturn in cooperation with marketing to produce best-in-class marketing materials
  • Supports cross-country tenders and negotiations to ensure consistency across the service portfolio in all countries
  • Design best-in-class sales and training materials, provide input for customer journeys and train country sales staff
  • Responsible for the introduction of a group-wide IT solution for home services
  • Performance management: share best practices, train country staff, perform root cause analysis and initiate gap closing actions
  • Support leadership team in the development of innovative service solutions

Requirements

  • University degree in business administration or economics
  • Work experience in retail, preferably consumer electronics
  • Experience in home services
  • Skills in Project Management
  • Commercial and financial understanding, focus on the customers and results
  • Analytical ability, flexibility, performance-oriented and high team performance
  • Fluent written and spoken language skills in English
  • European travel will be essential

Benefits

  • flexible working hours and sabbatical leave
  • individual trainings and development offers
  • pension plan
  • Employee discounts
  • sport and health offers
  • free parking and good traffic connections
  • subsidized canteen and cafeteria
  • empolyee events

Interested? We are looking forward to your application!

Print Apply

Follow us


Mrs. Stefanie Schwirzenbeck
  0841/634-4594