MediaMarktSaturn is Europe’s leading consumer electronics retailer. It sees itself as a partner, daily companion and navigator for its customers in the digital world. Its over 1,000 MediaMarkt and Saturn stores are closely integrated with their online shops. MediaMarktSaturn has a total headcount of more than 55,000.

Senior UX Researcher MediaMarkt und Saturn Applications & Tools (m/f/d)

About us

MediaMarktSaturn Technology is working to make Europe’s number-one consumer electronics retailer the technology leader in its industry. To this end, several hundred developers, UX designers and system architects using state-of-the-art technology work hand in hand with business owners in agile teams to develop customer-focused technology solutions for more than 6 million customers every day in 13 countries.

Your tasks

  • Conceive, design, setup, conduct, analyse and interpret research 
  • Serve as a sparring partner, enabler and supporter for UX Designers in their research endeavours
  • Help to scale up and refine the relatively new User Experience Research process and its integration into our product development cycle 
  • Break down silos of customer/user/market insights across the organisation and foster transparency and exchange of information
  • Continuous monitoring of UX KPIs and quality/adequacy of research conducted by the team
  • Internal knowledge and experience popularisation within the UX and other teams
  • Identify new challenges and recommendations for our product strategy from both primary and secondary research

Requirements

  • Ideally you have at least a Bachelor’s Degree in HCI, Psychology, Sociology, Statistics, Cognitive Science, or related
  • Several years of experience conducting UX Research (or related) on the basis of scientific standards (appropriate research-oriented Master’s Programs may be counted towards that)
  • Understanding of human-centered/interaction design, usability as well as web and app technologies
  • Having an empathy and a flexible mindset 
  • Having (at least basic) knowledge of descriptive and inferential statistics
  • Have a profound knowledge of different qualitative and quantitative methods, and when to choose which to get the most promising data
  • Have an ability and experience in writing tasks and moderating user interviews in German is a plus 

Benefits

Passion for Technology in Retail! As part of open and dynamic teams, you are developing solutions for Europe’s largest consumer electronics retailer. Alongside challenging tasks with latest technologies, we are offering various benefits as well as flexible working time and possibilities for personal development. As part of the Future Technology Lab you are building the future of retail and services. When you are ready to learn more about us, just drop us your application right below!

Interested? We are looking forward to receiving your application!

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Mrs. Jennifer Rölle
  0841/634-3758